Privacy Policy

Our company collects the following data:

Personal identification information including name, date of birth, business name, business position and CCTV video footage

Contact information including email address, postal address, billing address and telephone numbers 

Financial and transactional information including bank account, payment card details and payment transactions

Technical data including internet protocol (IP) address, website browser type and version, location, operating system, platform and any other technology on the devices you use to access this site

Profile data including preferences, special requests, feedback and survey responses

Usage data including how you use our website and engage with our services

Marketing data including your preferences in receiving marketing correspondence from us ​

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Make a business enquiry or booking directly or via a Third Party  

• Rent or visit our managed premises – Fern Meadow House

• Complete a customer survey or provide feedback directly or via any Third Party 

• Use or view our website via your browser’s cookies

Our Company may also receive your data indirectly from the following sources:

• Analytical and website providers including Google, Wix

• Financial service providers relating to payment for services

• Booking partners including AirBNB

Our Company collects your data so that we can:

• Process and manage your enquiry or booking

• Process the performance of a contract and our legitimate business interests including: 

  • recover debts due

  • keep our records updated

  • to study how our website is used 

  • to grow our business and inform our strategy

  • to ensure the efficient running of our business 

  • to protect our business and assets

  • provision of administration, IT services and network security

  • to comply with legal obligations

When Our Company processes your booking, it may send your data to third parties in order to:

• process your payment

• provide a service or enhance your experience

• comply with any legal obligation, or to protect the rights of Fern Meadow Hospitality Ltd, our customers, business partners or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Our Company stores your data on a secure computer. A backup may be kept on a cloud storage platform such as Google Drive. Third party platforms are also used to manage the efficient running of our business.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may retain information about you, including personal data, for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law.

In determining data retention periods, we take into considerations contractual obligations, legal obligations and the expectation and requirements of our customers. When personal data is no longer needed, we will securely delete or destroy it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@fernmeadowhouse.ie
Or write to us: Fern Meadow Hospitality Ltd, Monivea, Athenry, Co. Galway H65 K667 Ireland.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org

How do we use cookies?
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 08 August 2021.

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
 

Email us at: info@fernmeadowhouse.ie
Or write to us at: Fern Meadow Hospitality Ltd, Monivea, Athenry, Co. Galway H65 K667 Ireland

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Website: https://www.dataprotection.ie/